Refund & Cancellation Policy

You can cancel Piyvi Plus at any time from the billing page linked in your account. Cancellation takes effect at the end of the period you already paid for, and everything in Plus keeps working until then. After that your account simply returns to the free plan — your memories stay.

If you are not happy with Piyvi Plus, contact us within 14 days of the payment and we will refund it in full. After the 14 days, the current period is generally non-refundable, but we still review individual cases fairly — for example a duplicate charge, a technical failure that stopped you from using Plus, or an accidental renewal you tell us about promptly. Those are refunded.

Email support@piyvi.ai from the address on your account and mention the date of the payment. We reply within two business days. Approved refunds are returned to the original payment method by our payment provider, usually within 5–10 business days depending on your bank.

Where local consumer law gives you a stronger right of withdrawal, that law applies and nothing here limits it.